Returns & Refunds

If your order from Vesporina did not arrive as expected, arrived damaged, or you need to discuss a return or exchange, this page explains how to reach our team and what information will help us resolve your issue quickly.

How to Report an Issue

For every situation below, contact us at liam@vesporina.shop with your order number and a clear description of the problem. Our team will confirm the applicable process, timeline, and next steps for your specific case.

Wrong Item Received

If you received an item that does not match your order, include your order number, the item you expected, the item you actually received, and a photo of the delivered product. Do not discard the packaging until we confirm the resolution.

Changed Your Mind

If you wish to return an item because your preferences changed, contact us with your order number and the item you would like to return. We will confirm whether a return is accepted for that product, the applicable window, any condition requirements, and who bears return shipping costs.

Package Lost in Transit

Our standard shipping window is 7–12 business days. If tracking shows no movement or the estimated delivery date has passed without arrival, email us with your order number and tracking reference. We will open an investigation with the carrier and advise on resolution options.

Item Arrived Damaged

If your item was damaged during delivery, photograph the damage and the outer packaging before discarding anything. Send your order number, photos, and a description of the damage to liam@vesporina.shop. We will assess the claim and confirm the next step.

Exchange for a Different Size, Colour, or Option

If you need to swap an item for a different variant, contact us with your order number and the replacement option you want. We will confirm whether a direct exchange is available, whether the original item must be received first, and how any price difference is handled.

What Happens After You Contact Us

Our order processing window is 1–3 business days. Once you submit a return, exchange, or issue report, our team will review the details and reply with instructions. Please wait for written confirmation before sending any item back, as unauthorised returns may not be processed.

Refund timing, method, and eligibility depend on the outcome of our review. We will notify you when a decision is made and explain how and when any refund will be issued.

Information to Have Ready

  • Order number
  • Item name and variant
  • Clear description of the issue
  • Photos (for damage or wrong-item cases)
  • Tracking number (for lost-package cases)

Contact Us

Vesporina
Operated by CAMROC SERVICES LTD
liam@vesporina.shop
22 Gullet Wood Road, Watford, WD25 0RH, United Kingdom